HELP WANTED: Computer Support Specialist

The computer support specialist provides technical and troubleshooting assistance related to desktop computer hardware and software, mobile devices, and other tech tools and products. This person must have excellent interpersonal skills and be able to translate technical knowledge to laymen’s terms.  Problem solving skill is essential as is the ability to utilize available resources to research answers to unfamiliar challenges. Success is measured primarily on ability to follow issues through to successful resolution.

Experience

  • Minimum of 2-3 years’ customer service experience in helpdesk environment
  • Technical school or bachelor’s degree in related field a plus
  • Knowledge of Windows, Microsoft Office Suite, printing protocols, and basic networking principles including remote connectivity a must.
  • Familiarity with Smart Deploy, Adobe Suite, Autodesk Revit, Bluebeam, and Newforma is beneficial.

Responsibilities

  • Configure and deploy all new client computing hardware including maintenance of current OS and application images.
  • Act as initial point of contact for all hardware and software support requests. (Support of Adobe and Autodesk products limited to configuration and installation.)
  • Support desktops, laptops, mobile devices, and IP phone system.
  • Install and maintain current software as needed.
  • Assist with video and web conferencing and other meetings that require extra IT support.
  • Troubleshoot printing issues.
  • Troubleshoot minor network issues.
  • Assist with external partner issues as needed.
  • Document process and procedures for publication in knowledge base.
  • Perform other duties as assigned.

Professional Qualities and Behaviors

  • Maintain a positive and professional attitude.
  • Collaborate effectively with other team members.
  • Build and maintain ongoing relationships with customers, peers and support partners.
  • Employ strong communications and interpersonal skills working with technical and non-technical users.
  • Work independently and be self-disciplined.

LMN is an internationally recognized design practice made up of architects, interior designers and planners passionate about design and dedicated to collaboration. We are a single office of 150 people located in downtown Seattle and led by nine partners who are deeply involved in each of our projects. Our focus is on creating buildings and places that enrich communities and the public realm across a diversity of project types—such as education, convention centers, performing arts, commercial mixed-use and transit facilities.  In recognition of the quality of our work and professional leadership, LMN was recently named the recipient of the 2016 AIA Architecture Firm Award, the highest national honor bestowed upon an architectural practice.  More information on LMN is available on our website at www.lmnarchitects.com.

Qualified candidates should submit a single .pdf (less than 8mb) including a cover letter and resume via email to LMNemployment@LMNarchitects.com.

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